FAQs

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How long will my order take to arrive?

All our products are lovingly and carefuly crafted to order with components from UK suppliers. This innevitably takes a little time so typically an order will take 3 - 4 days to arrive on your doorstep from the date you place the order.

Do you offer Next Day delivery?

We are unable to offer a Next Day service due to the same reason mentioned above.

Do you use glass?

We use high quality styrene panels in place of glass in our product range. The styrene is as clear and free from defects as both picture or float glass. This allows the item to be shipped by courier with the minimum risk of damage. It is also a safety feature should the item ever be dropped as it will not shatter.

Do you ship outside of the UK?

We do ship to destinations outside of the UK. Depending on where you live, you will be expected to pay local import duty on the item so please bear this in mind.

Which payment methods do you accept?

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RETURNS

If for any reason you are not completely satisfied with the products purchased, please let us know within 48 hrs and we will exchange or refund if the product is returned within 7 days of delivery.

Engraved items are not returnable unless the error is with us. See ‘Returns for Personalised Goods’ below for more details.

Products which have not been engraved/customised are to be returned at the customers cost.

Products should be returned to us packed in the original packaging and in the original condition.

Should any goods be received back by Picture Favourites with unreported damaged or fault, then no refund can be given.

Only faulty goods will be collected free of charge by Picture fvourites Ltd..

For your own protection, we recommend that you use a ‘signed for’ delivery service for returns and obtain ‘proof of posting’.

This does not affect your statutory rights as a customer.

(CLICK HERE TO RETURN AN ITEM)

Returns for Personalised Goods

Should any product arrive with a defect or an engraving error this should be reported to us within 48 hours of receipt via email. If the error is with us, a new item will be re-engraved and sent out to you straight away. If the error is not with us then we would have to recharge you for another item.